Terms and Conditions

Dear Guests

The Hotel Management appreciates your cooperation in observing these rules, which are intended to ensure our Guests a peaceful and safe stay.

1. Hotel rooms are rented by the day. If the Guest does not specify the length of stay when renting a room, it is deemed rented for one day.
2. The hotel day begins at 14.00 and ends at 12.00 the following day.
3. A request to extend the stay beyond the period stated on arrival should be reported to Reception by 10:00 on the day the room rental expires. The Hotel will accommodate extension requests subject to availability.
4. Guests may not transfer their room to other persons, even if the paid rental period has not expired. Unregistered visitors may stay in the room from 7:00 to 22:00 after prior notification to Hotel Reception.
5. The Hotel may refuse accommodation to a Guest who, during a previous stay, seriously breached the hotel rules by causing damage to hotel property or to another Guest, Hotel employee or other person at the Hotel, or otherwise disturbing Guests' peace or the Hotel's operation.
6. A valid identity card or passport must be presented at check-in.
7. The Hotel provides services according to its category and standard. Complaints regarding service quality should be reported to Reception as soon as possible, enabling the Hotel to respond promptly. The Hotel must provide:
   • conditions for Guests' complete and undisturbed rest,
   • safe stays, including confidentiality of Guest information,
   • professional and courteous service for all services provided at the Hotel,
   • room cleaning and necessary equipment repairs during the Guest's absence, or in their presence only at their request,
   • technically efficient service,
   • bed linen and towel replacement every 3 days or at the Guest's request.
8. At the Guest's request, the Hotel provides the following services free of charge:
   • information related to the stay and travel,
   • wake-up calls at the requested time,
   • storage of money and valuables in safes during the Guest's stay at the Hotel,
   • luggage storage (the Hotel may refuse luggage storage outside the Guest's stay dates or for items not constituting personal luggage).
9. Stays with pets are possible at Hotel Pod Ciżemką; Reception will provide details.
10. The Hotel is liable for loss of or damage to items brought in by persons using Hotel services, as specified in Articles 846–852 of the Civil Code. Guests should notify Hotel Reception of any damage immediately after discovering it.
11. The Hotel car park is unguarded.
12. The Hotel uses a video surveillance system to improve guest safety. Surveillance data are stored for 14 days and may be disclosed at the request of the relevant authorities.
13. Quiet hours apply from 22:00 to 6:00 the following day. The conduct of Guests and persons using Hotel services must not disturb other Guests' peaceful stay. The Hotel may discontinue services to anyone violating this rule.
14. Whenever leaving the room, Guests should check that the door is locked and leave the key at Reception. Guests are financially liable for any damage or destruction of Hotel furnishings and technical equipment caused by them or their visitors. The Hotel will charge the Guest:
    • 100,00 PLN for damaging hotel bed linen,
    • 500,00 PLN for smoking in undesignated areas,
    • 200,00 PLN for keeping an animal in the room,
    • an amount equal to the room rental price for the period it is withdrawn from sale, for destroying the hotel room.
15. Personal items left in the room by a departing Guest will be sent, at the Guest's expense, to the address provided. Without such instructions, the Hotel will store the items for 1 month.
16. Personal data:
    • Under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that the data controller is "DIS" Spółka Jawna Artur Dul i Wspólnicy ul. Bohaterów Warszawy 3/53 25-394 Kielce NIP: 959-004-09-55 REGON 290622120.
    • Personal data are processed for accommodation reservations and hotel services and, where consent has been given, for marketing purposes.
    • Data collected to provide hotel services will be processed for the period required by law; data collected on the basis of consent will be processed until consent is withdrawn.
    • You have the right to access and correct your data, transfer data, and receive a copy of personal data processed by the Hotel.
    • If you consent to processing for marketing purposes, you may withdraw consent at any time and request restriction or erasure of processing, as well as the right to be forgotten.
    • Your data may be disclosed or transferred to the following categories of recipients:***
      • transport and taxi companies when transport or courier delivery is ordered for the Guest;
      • companies providing IT support services to the Hotel;
      • companies providing accounting services;
      • companies providing legal services;
      • companies providing marketing services to the Hotel.
    • If personal data are found to be processed unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO).
17. The Hotel is not responsible for photographs taken at the property and posted online by third parties unaffiliated with the Hotel.

Rules for pet owners Voucher purchase and redemption rules